With the history of contributing to the welfare of businesses, individuals and the society as a whole; the insurance industry is not at all a new born industry. But with the roll of time, accompanied by fluctuating economic situations, the industry had not only to undergo a number of changes but still it has few more challenges to overcome completely. It is like, currently the insurance industry is in midst of a storm and very urgently it requires to rise above again. So, let us also take a moment and under the contemporary issues that the insurance companies are facing.
The Major Issues The Insurance Industry Is Facing Right Now –
- Connectivity With Current Generation:
Nowadays people, specifically the younger the generations, prefers online activities as compared to the traditional ways. Moreover, even hates the idea of speaking with insurance agents. For which, they surf the internet to get adequate information. But, still most of the insurance companies don’t sell their products online, instead provides a list of agent’s name which the customers need to contact. Now, this is the issue. When interested customers wants to buy online, why not offer them the right platform.
- Mobile Access:
By permitting the users to complete maximum of their task with just few touches, Smartphone has revolutionized the lifestyle of twenty first century. People are now used to such smooth transactions and dealing. But, on the other hand, many insurance companies are yet to accept this as they still don’t permit their customers to pay premiums and other payments through mobile.
Legal decisions are hampering insurance agencies to a large extent. Whether it is on the compensation amount or on how such payments need to be structured, the industry is still need to work on reserving and pricing. The profession clearly also has an important role to play in debates about the most appropriate method of compensating individuals for injuries suffered, both in determining the size of lump-sum payments, and in structuring settlements in other appropriate ways.
- Customer Satisfaction:
Now it has become intensely important to maintain a healthy relationship with customers as they are very choosy. If the insurance products and services are not comprehensive, it is next to impossible to retain clients. Moreover, insurance companies need to comprehend the requirements of insurance buyers and create an easy forum for customers to do business with them.
- Uncertain Global Operations:
Tentative governments and risky economies are posing a huge hindrance to the insurance companies that have expended themselves globally. In an unstable situation, agencies faces not only the issue of further growth but as well fails to get attention from valuable clients.
- No Documentation:
There are still many insurance organizations who maintain data in old mainframe systems. There is no other documentation. On top of that, all the IT knowledge are stored in the head of the IT senior. Once they retire, all solutions goes out with them, leaving no solutions for fixing the systems later.